Privacy Policy

1. Introduction

PROP, LLC, operating as AltPROP ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform, including our website, mobile applications, and related services (collectively, the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Account credentials and authentication information
• Payment information (processed securely through third-party payment processors)
• Property listings, search preferences, and transaction history
• Government-issued identification for KYC/AML compliance
• Communication preferences and customer service interactions

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your consent)
• Cookies and similar tracking technologies
• Blockchain transaction data (wallet addresses, transaction hashes)

2.3 Third-Party Information

We may receive information from third parties, including:

• Payment processors (Stripe, Coinbase Commerce, MoonPay)
• Identity verification services (Jumio)
• AML/compliance services (Chainalysis)
• Social media platforms (if you connect your accounts)
• Real estate data providers and MLS systems

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process transactions and facilitate property sales
• To verify your identity and comply with KYC/AML regulations
• To communicate with you about your account, transactions, and our services
• To personalize your experience and provide relevant property recommendations
• To detect, prevent, and address fraud, security, or technical issues
• To comply with legal obligations and enforce our Terms of Service
• To send marketing communications (with your consent, which you can opt-out of)
• To facilitate blockchain transactions and NFT operations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including payment processing, identity verification, compliance screening, cloud hosting, and analytics.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share information with your explicit consent or at your direction.

5. Blockchain and Cryptocurrency Transactions

Our Service includes blockchain-based features, including property tokenization and cryptocurrency payments. Please note:

• Blockchain transactions are public and permanent
• Wallet addresses and transaction hashes are publicly visible on blockchain explorers
• We cannot reverse or modify blockchain transactions
• You are solely responsible for securing your wallet and private keys
• We are not responsible for losses due to lost keys, compromised wallets, or user error

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Portability: Request transfer of your data to another service
• Opt-Out: Opt-out of marketing communications
• Do Not Sell: We do not sell personal information

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookies through your browser settings. For more information, see our Cookie Policy.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our Service, you consent to the transfer of your information to the United States and other jurisdictions where we operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.